Returns & Exchanges: We’ve Got You Covered!
We want you to think your HornKnot & brkwy pieces are cowboy crafted and perfect for you! If something isn’t quite right, we’re happy to help make it better.
Eligible Returns & Exchanges
-
Full-priced items and orders placed using a promo code may be returned or exchanged.
-
You may choose:
-
Store credit, or
-
An exchange for a different item or size
-
Requests must be made within 30 days of receiving your order.
Final Sale Items
-
All SALE items are final sale and cannot be returned or exchanged.
-
A sale item is defined as any item permanently marked down on our site and clearly labeled “SALE.”
Easy Returns
-
HornKnot & brkwy will provide a return shipping label for all eligible returns or exchanges.
-
Once your return is received and approved, an $10 shipping/restocking fee will be deducted from your store credit.
To start a return, please email support@hornknot-brkwy.com.
A customer service representative will respond to your request within 24 business hours.
Please note: We do not respond to emails on weekends or holidays, as our office is closed.
A Few Friendly Notes
-
Items must be returned unworn, unwashed, and in original condition, with tags attached.
-
Store credit never expires and can be used anytime on our site, yay!
-
HornKnot & brkwy is not responsible for items damaged due to failure to follow care tag instructions. Items damaged due to improper care are not eligible for return or exchange.
-
We reserve the right to issue an additional restocking fee for items returned in unsellable condition (including, but not limited to: odor, pet hair, or missing tags).
Order Cancellations
-
Once an order has been picked, packed, and shipped, it can no longer be canceled.
-
If a cancellation request is made before the order is processed, it may be canceled with a 15% restocking fee.
Thank you so much for shopping with HornKnot & brkwy🤠
If you have any questions, we’re always happy to help, just reach out!