Returns & Exchanges for Store Credit!
We want you to think your HornKnot & brkwy pieces are cowboy crafted and perfect for you! If something isn’t quite right, we’re happy to help make it better.
Eligible Returns & Exchanges
Full-priced items (including promo code orders) may be returned or exchanged within 30 days of delivery.
You may choose:
- Store credit
- An exchange for a different item or size
Items must be unworn, unwashed, with tags attached.
Final Sale Items
All SALE items are final sale and cannot be returned or exchanged.
A sale item is defined as any item permanently marked down on our site and clearly labeled “SALE.”
Easy Returns
HornKnot & brkwy will provide a return shipping label for all eligible returns or exchanges.
To start a return, please email info@brandcowboy.com.
A customer service representative will respond to your request within 24 business hours.
Once your return is received and approved, a $10 shipping/restocking fee will be deducted from your store credit.
A prepaid label is provided.
Please note: We do not respond to emails on weekends or holidays, as our office is closed.
A Few Friendly Notes
- Items must be returned unworn, unwashed, and in original condition, with tags attached.
- Store credit never expires and can be used anytime on our site — yay!
- HornKnot & brkwy is not responsible for items damaged due to failure to follow care tag instructions. Items damaged due to improper care are not eligible for return or exchange.
- We reserve the right to issue an additional restocking fee for items returned in unsellable condition (including, but not limited to: odor, pet hair, or missing tags).
Order Cancellations
Once an order has been picked, packed, and shipped, it can no longer be canceled.
If a cancellation request is made before the order is processed, it may be canceled with a 15% restocking fee.
Thank you so much for shopping with HornKnot & brkwy.
If you have any questions, we’re always happy to help — just reach out!